Common questions
Shipping & Delivery
Can I order to countries outside Sweden?
No, at the moment we only deliver within Sweden.
How long is your delivery time?
We always deliver within 2-3 working days depending on where in the country you live.
I haven't received my package yet. What do I do?
Email us at info@itssafly.com and we'll look into it! Please also double-check in your order confirmation that you have filled in the correct mobile number.
Can I track my order?
After your order is shipped, you will receive a tracking number that you can use to track your package. If you have not received it, please contact us by emailing info@itssafly.com and we will assist you further.
What shipping options are available?
We send our shipments with Postnord. You choose at checkout how you want your order delivered. Postnord offers both home delivery and delivery to a representative.
Do you have free shipping?
We have free shipping on orders over 550 SEK.
What do I do if I missed picking up the package from the agent?
Email info@itssafly to have the products resent. You are responsible for return shipping + new shipping, which is 135 SEK. Otherwise, you can get your money back minus 90 SEK for return shipping.
Returns & Complaints
How do I make a return?
As a consumer, you have the right to cancel your purchase within 14 days according to the Distance and Doorstep Selling Act. Contact us via the form or email info@itssafly.com to receive a return label.
The right of withdrawal applies provided that the product is unused, any packaging is unbroken and that the product is returned in the original packaging with any original documents and that it is received by us within 14 days after you have received your product.
How is a refund made upon return?
We will refund after we have processed the return, which usually takes 10-14 days.
Does it cost anything to make a return?
Return shipping costs 90 SEK.
How do I make a complaint?
Please always contact our customer service to make a complaint. If the complaint is approved, we will mail you a return slip and refund the amount for your order within 10 days of receipt. In order for the complaint to be approved, your product(s) must be well packaged and sent in an approved padded envelope or cardboard box.
When we receive the complained item, the defect will be investigated and a new item will be sent to you.
You therefore do not pay anything for the return shipping label for the complained item or the shipping for the new item.
Ordering
Where is my order confirmation?
If you have entered your email address when purchasing, you will receive an order confirmation via email. Otherwise, we will send it via SMS.
Can I change my order once it is completed?
No, unfortunately you cannot adjust your order afterwards.
The delivery address was incorrect, can I change it?
If you have chosen delivery with Postnord, check if your postal code is correct. Postnord delivers to the nearest agent to your postal code, street address is not important. If the postal code is wrong, email us at info@itssafly.com and we will help you!
If you have chosen a different shipping method, please contact us for assistance.
Can I buy Safly's products in stores? (We hope to do so a little later, but not at the start)
At the moment you can only find our products in our webshop, www.itssafly.com
Can I add the discount code later if I forgot to do so when purchasing?
Unfortunately, it is not possible to have the discount applied retrospectively.
First Aid Kit
What does the bag contain?
It contains a complete basic range of what a family of 2 adults and 2 children should have in their home in terms of first aid products.
Can I order refill products separately?
Yes, it's perfectly possible to fill up the bag as products are used, or if you have a slightly larger family and want to add extra.
Where should the bag be placed or hung?
It is a great advantage if the bag is easily accessible. In the event of an emergency situation in a home with a burn or other injury and the pulse and stress increase, it is practical if the whole family knows where your first aid bag is.
Can it be mounted on the wall?
Yes, it can be hung by the handle or there is a sewn-in black nylon strip on the back for mounting/hanging on the wall.
Are all products approved for use in Sweden?
Yes, all products are approved and CE marked.
There is a fuel damage spray in the bag, how does it work?
It works by spraying a gel on the burned area, then cooling/pain relieving the gel and healing the burn itself. The gel is also great for insect/mosquito bites.
Are there any other places where the bag would fit well?
Yes, it works perfectly well to take with you in your caravan, summer/mountain cabin or why not when you are on holiday.
Fire blankets
Where do you recommend placing the fire blanket in the home?
We recommend that you place the fire blanket in the kitchen, close to the stove or fireplace, where fires often start and the risk of fire is therefore greater. Other places could be, for example, by the sofa in the living room, or in the bedroom where you light candles. It is recommended that the fire blanket is close and accessible.
Are there other places where it is appropriate to have a fire blanket?
It is also advisable to have a fire blanket in, for example, the car, boat, summer/mountain cabin such as the caravan and garage.
Is my fire blanket consumed during use?
Yes, when a fire blanket is used in a fire, it is used up and should be discarded and replaced with a new one.
When should a fire blanket be used?
A fire blanket is a good complement to a fire extinguisher for extinguishing smaller fires or reducing the spread of a fire that has occurred.
What important facts are there about an approved and recommended fire blanket?
The fire blanket should be at least 120 x 120 cm to cover most of an adult person. The fire blanket must be approved with European standard SS-EN 1869.
How do I put out a fire with a fire blanket?
When you use the fire blanket correctly, it smothers the fire. It is important to remember not to throw the blanket on the fire. Instead, place it firmly over the fire and press with your hands on top of the blanket to smother the fire. Do not knock on the blanket as this will allow more air to enter.
Continue until you are absolutely sure the fire is out. Leave the blanket over the burnt object for 20 minutes.
What is recommended to do if someone's clothes start to catch fire?
If someone's clothes start to catch fire, try to get the person to lie down so that the fire is smothered on the ground. Put on the fire blanket, starting at the top of the head. Make sure the blanket is tight, pat or press lightly with your hands on top of the blanket. Always lift the blanket from the bottom up, so that the fire does not flare up in the person's face.
How big is the Coffee Table Book?
Size Coffee table book:
Width: 16cm
Length: 28cm
Fire blanket size:
120 x 120 cm
What colors is the Coffee Table Book available in?
Our Coffee Table Book is available in white, beige and green.